wibbd Privacy Policy
Your personal information is very important to us. This policy describes in detail how wibbd collects, uses, and keeps your information secure.
Introduction
wibbd ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.
This privacy policy explains what types of information wibbd collects, how that information is used, who it may be shared with, and what rights you have over your information. This policy applies to the wibbd.cam website and all associated services.
We may update this policy from time to time. When changes are made, we will post a notice on the platform and indicate the date of the latest update at the top of the policy.
Information We Collect
Registration and Identity Information
When you open an account on wibbd, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency and language settings
Identity Verification Information (KYC)
For secure transactions and age verification, we may collect:
- National ID (NID) or passport copy
- Proof of address documents
- Selfie or photo (if required)
- Bank or mobile banking information
- Documents required for age verification
Financial Transaction Information
To ensure the security of deposits and withdrawals, we store:
- Transaction history and amounts
- bKash / Nagad / Rocket / Upay account numbers
- Date and time of deposits and withdrawals
- Transaction reference numbers
Technical and Usage Information
Information collected automatically to improve platform quality:
- IP address and device type
- Browser name and version
- Time spent on the platform and page visit history
- Cookies and similar tracking technologies
- Log in / log out times
Purpose of Using Information
wibbd uses the information collected from you only for the following legitimate purposes:
Ensuring registration, identity verification, and secure login.
Completing deposits and withdrawals securely.
Protecting accounts and detecting fraudulent activity.
Resolving issues and providing 24/7 Bengali live chat support.
Analyzing user experience and improving the platform.
Complying with applicable laws and regulations.
We never sell your personal information to third parties or share it with others for marketing purposes without your consent.
Information Sharing and Third Parties
wibbd may share only the necessary information with specific parties in the following limited circumstances:
Payment Service Providers
Mobile banking service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information required to process transactions. They are governed by their own privacy policies.
Technology and Software Partners
Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive certain technical information for gameplay verification. We have strict data protection agreements in place with these partners.
Legal Authorities
We may be required to disclose necessary information based on court orders, legal obligations, or valid requests from government regulatory bodies. In such cases, we will provide only the minimum amount of information required.
Cookies and Tracking Technologies
The wibbd platform uses cookies and similar technologies that enhance your browsing experience. Cookies are small text files stored on your device.
Essential for maintaining login sessions, ensuring security, and operating the platform's core functions. These cannot be disabled.
Used to understand how users interact with the platform. This information helps improve service quality.
Used to remember your language preference, theme settings, and other personal preferences.
Used to detect unauthorized access to your account and prevent fraud.
You can disable non-essential cookies by changing your browser settings. However, disabling some cookies may limit certain platform functionality.
Data Retention Period
wibbd retains your personal information only for as long as necessary to fulfill the required purpose or to meet legal obligations.
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Active Account: All information is retained while the account is active and is used to provide services to the user.
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Closed Account: Even after an account is closed, financial and legal records may be retained for a specified period in accordance with applicable regulations.
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Deletion Request: If you request deletion of your information, we will delete data that falls outside legal obligations within a reasonable time.
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Log Data: Technical logs and usage data are generally retained for a specified short period and then deleted automatically.
Data Security Measures
wibbd takes industry-standard technical and organizational measures to protect your personal information. Our security measures include:
All data transmissions are secured with SSL/TLS protocol.
Sensitive information is stored in encrypted form.
Only a limited number of authorized staff have access to personal information.
Regular security assessments and vulnerability testing are conducted.
While we strive to ensure the highest level of protection, no method of transmitting or storing information over the internet is 100% secure. However, we quickly detect any security breach and take the necessary steps.
Your Data Rights
User Rights
wibbd believes you should have full control over your own personal information. To that end, we provide you with the following rights:
Right to Access
You may request a copy of the personal information we hold about you at any time. We will provide that information within a reasonable time.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request a correction. We will update that information promptly.
Right to Erasure
In certain circumstances you may request deletion of your personal information. We will delete data that falls outside legal obligations.
Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted, such as while the accuracy of the information is being verified.
Right to Object to Marketing
You may opt out of marketing communications at any time. However, important account-related messages may continue to be sent.
Right to Data Portability
You may request a copy of your information in a structured, commonly used format that can be transferred to another service.
Protection of Minors
wibbd strictly prohibits anyone under the age of 21 from using the platform. We do not collect or process information from minors.
We verify age at the time of registration, and if a user is found to be under 21, that account is immediately closed and all associated information is deleted.
If you believe a minor has created an account on our platform, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.
Changes to the Policy
wibbd may update this privacy policy from time to time. Depending on the extent and significance of the changes, we will inform you in the following ways:
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The "Last Updated" date at the top of the policy will be changed.
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A notice will be posted on the platform for significant changes.
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Where applicable, a notification may be sent to the registered email address.
Continuing to use the platform after an update means you are considered to have accepted the new policy. We therefore recommend reviewing this policy regularly.
Contact Us
Privacy-Related Contact
If you have any questions, comments, or requests regarding this privacy policy, please contact us:
Live Chat Support
Email Contact
Other pages related to this policy: Terms & Conditions • Responsible Gaming • FAQ